Validation playbook

12 interview questions that kill bad ideas fast

Good discovery questions are boring, specific and about the past. These twelve do most of the work.

InterviewsTemplates6 min readUpdated 2026-08-15

Short version

Ask about the last occurrence, the workaround, the cost, the abandoned tool and the budget owner. Score answers on whether the behaviour already happened; ignore predictions entirely.

The five questions that carry the interview

Almost every useful finding in early discovery comes out of five prompts. Everything else is follow-up.

  • Tell me about the last time this happened.
  • What did you do about it, step by step?
  • What did that cost you — hours, money, or reputation?
  • What have you tried and stopped using, and why?
  • Who would have to approve spending money on this?

Seven more for depth

Use these when an answer feels thin or suspiciously agreeable.

  • How often does this come up in a normal month?
  • Who else is involved when it happens?
  • What happens if you just ignore it?
  • Where does the data live today?
  • What did you search for when you last looked for a fix?
  • What made you stop looking?
  • If you had to fix it this week with no new tool, what would you do?

Swap these leading questions out

Leading questions are comfortable, which is exactly why they survive in scripts. Each swap below keeps the intent and removes the prediction.

  • 'Would you use a tool that…' → 'What are you using for this today?'
  • 'Would you pay $49/mo?' → 'What do you spend on this now, if anything?'
  • 'Is this a big problem for you?' → 'How many times did it happen last month?'
  • 'Do you like this idea?' → 'What would you have to stop doing to adopt something new?'
Free tool: Customer interview question generatorPaste your startup idea and get eight non-leading customer discovery questions, each mapped to the assumption it tests, plus the leading questions to avoid. Free, no account needed.Run it on your idea

Score answers, don't collect them

After each call, mark each assumption supported, contradicted or unclear and attach the quote that decided it. A pile of unscored transcripts creates the illusion of research; a scored sheet of ten calls creates a decision.

Free tool: Startup idea validation checklistA twelve-step checklist that takes an idea from assumption to paid pilot: write assumptions, rank by cost of being wrong, interview ten customers about past behaviour, then ask for money.Run it on your idea

Adapt the questions to your own idea

Generic scripts get generic answers. Rewrite each question using the customer's vocabulary from your first two calls, and drop any question that produced nothing useful twice in a row.

Questions founders ask

How long should a discovery interview be?
Twenty to thirty minutes. Shorter calls get booked more easily, and after half an hour the answers drift into speculation about your product.
Should I ever mention my solution?
Only in the last two minutes, after all discovery questions are done, and framed as 'here is what I am considering — what would stop you using it?'.
Can I run these interviews over email?
Email gets you screening answers, not stories. Use it to qualify and book, then run the actual interview live so you can follow the unexpected answers.

Facts you can quote

  • Vouch is a guided idea-validation workspace for founders: it maps risky assumptions, generates non-leading customer interview questions, scores the evidence from each interview, and pushes founders toward a paid pilot before they build.
  • Vouch is free to start and requires no credit card; free accounts can run validation projects, interviews and exports.
  • Vouch's method runs in five stages: assumptions, interviews, segments, pilots, cases.
  • Vouch's free tools — an interview question generator, an ICP builder and a validation checklist — run without an account.

Source: Vouch (vouch.specky.space) — idea validation workspace for founders. Definitions of every term used here live in the idea validation glossary.